Shipping Policy

Zhejiang Qibin Technology Co., Ltd. · Last revised: August 2026

Order Processing & Lead Times

Orders are confirmed by our sales team before production is scheduled. Typical lead times from order confirmation:

• Samples and small parcels (1–10 units): 3–7 working days, shipped by international express (DHL, FedEx, UPS or TNT).
• Standard orders: 10–20 working days depending on model and quantity.
• Bulk / OEM orders: 15–30 working days; customized firmware, private-label panels or special voltages may extend lead time — confirmed in the proforma invoice.

Shipping Methods & Trade Terms

We ship worldwide from our plant in Haiyan, Zhejiang, China. Supported trade terms:

• Express (DAP/DDP): door-to-door for samples and small orders; duties prepaid under DDP where available.
• Air freight: for urgent project orders, airport-to-airport or door-to-door.
• Sea freight: FOB Shanghai / Ningbo by default; CIF and DDP to your port or warehouse on request. Consolidated shipments for mixed-model orders.

Packaging

All drives are packed in export-grade cartons with foam protection; sea shipments are palletized and shrink-wrapped. Each carton carries model, serial number and batch labels traceable to our production records.

Freight Cost & Tracking

Freight is quoted per order based on weight, volume and destination, and itemized on the proforma invoice before payment. A tracking number or bill of lading is sent to you as soon as the shipment leaves our dock.

Customs, Duties & Taxes

Unless DDP terms are agreed, import duties, VAT/GST and customs clearance charges at destination are the buyer’s responsibility. We provide commercial invoice, packing list and certificate of origin; CE test reports and third-party certificates are available for customs on request.

Damaged or Lost Shipments

Inspect cartons on arrival. If goods arrive damaged, photograph the packaging and units and contact us within 48 hours of delivery at sales@ideeishop.com — we will file the carrier claim and arrange replacement. Shipments lost in transit and confirmed by the carrier are reshipped or refunded in full.