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Home/Service
02 — SERVICE

Full-lifecycle
factory service

From selection to commissioning to spare boards ten years later — you deal with the people who build the drive.

/ 01

Pre-Sales Engineering

Send us your motor nameplate, application and site conditions — our engineers return a matched drive selection, wiring guidance and a parameter preset file within 24 hours. For solar pumping projects we size the PV array, pump and inverter as one system.

/ 02

OEM / ODM Customization

Private-label front panels and enclosures, custom firmware parameter defaults, branded manuals and cartons, optional communication modules (GPRS / Wi-Fi / PROFIBUS / CANopen). MOQ-friendly for growing distributors.

/ 03

Export & Logistics

Export-grade packaging with foam protection and palletizing. Available trade terms and transport options are confirmed in each formal quotation according to destination and order size.

/ 04

24-Month Limited Warranty

Confirmed manufacturing quality defects are covered for 24 months from shipment, including free replacement of the faulty parts. Water ingress, incorrect wiring, improper operation and other buyer-side causes are excluded.

/ 05

Ongoing Technical Support

Free technical support via WhatsApp, WeChat and email includes installation guidance, parameter tuning, troubleshooting and commissioning assistance.

RFQ — RESPONSE WITHIN 24 HOURS

Send the nameplate.
We size the drive.

Motor photo, pump curve or project spec — our engineers return a matched selection, wiring guidance and a parameter preset file.

MAIL sales@ideeishop.com WA   +86 183 5724 1165 Get a Quote→ Send Inquiry